Faq

You'll find answers to some of our most commonly asked questions. If you don’t find the answer to your question here, please Contact Us for more information.

Product

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    What was the first Smucker's® product?

    In 1897, Jerome Monroe Smucker opened a small apple cider mill. He pressed apples harvested from his own trees and from neighboring orchards. Word of his cider spread, and Jerome began making apple butter from his grandfather's Pennsylvania Dutch recipe. Jerome's apple butter proved to be even more popular than his cider. In the 1920s, Smucker's line expanded to preserves, jams, and jellies.

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    What is the difference between jelly, jelly with pectin, jam, jam with pectin, marmalade and fruit spreads?

    JELLY is made from fruit juice or a concentrate of the juice. Jelly is clear and firm enough to hold its shape when turned out of its container. It has a minimum (brix) sweetness level of 62%

    JELLY WITH PECTIN is made from fruit juice or a concentrate of the juice. Jelly is clear and firm enough to hold its shape when turned out of its container. It has a minimum (brix) sweetness level of 62% and a minimum of 32% juice. It contains pectin.

    PURE JAM is made from a blend of fruit and fruit puree. It has a minimum fruit content of 45% and a (brix) sweetness level of 66%. It has no preservatives, no added colour and no added flavour.

    PECTIN JAM is made from a blend of fruit and fruit puree. It has a minimum fruit content of 27% and a minimum (brix) sweetness level of 66%. It may contain pectin, preservatives, and colour.

    MARMALADE is jelly with shreds of citrus fruit peel and pulp. It has a minimum sweetness level of 65%. Pure Marmalade has no preservatives, colour, or added flavour. Marmalade with Pectin may contain preservatives, pectin, colour, no added flavour.

    FRUIT SPREADS there are no requirements for (brix) sweetness or fruit content in fruit spreads. A fruit spread is a product that is not a jam, jelly or marmalade.

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    Can I get your recipe for making jam at home?

    No, we don't have recipes downsized for home use. However, check your local library and the interwebs for recipes.

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    How can I get recipes using your products?

    Please visit Smucker's Recipes for great recipes and tips on ways to use our products. Periodically, we feature new recipes and ideas in magazines and newspapers, as well as in-store promotions.

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    Should I refrigerate your jams, jellies, toppings, etc.?

    Refrigeration is recommended. Under normal conditions, unopened products should remain of good quality until the expiry date. However, over time the flavour and color of products will decline.

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    How long will my opened jar of jam remain fresh?

    Keeping the opened product refrigerated will discourage spoilage.

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    How long can I store a jar of your product?

    It is the nature of packaged food products to experience some slight color and flavour degradation during extended storage. Products should be stored in cool temperatures (10° C to 15° C is preferable, but it should not exceed 24° C for extended periods) and should not be exposed to direct sunlight. Most of our fruit spreads and ice cream toppings have a shelf life of 24 months from the date of production. However, in order to obtain best color and flavour of our products, we do recommend consuming them within one year of the purchase date.

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    What exactly is a manufacturing code, and how do I read it?

    The manufacturing code is the date the product was made. It might look something like this: 4 122 420 0321.

    • The first number represents the year it was made. For instance, the 4 in our example code means it was made in 2004. A number 3 would mean it was made in 2003, 2 in 2002, and so on.
    • The next three numbers represent the day of the year the product was made. In our example, the 122 (or one hundred and twenty second day) is May 2 (May 3 during Leap Year).
    • The third set of numbers or letters are plant codes, which have nothing to do with the date.
    • Finally, the last four digits represent the time displayed in military time.
    • We do, however, use multiple dating methods on our jams, so if your code looks different from this, please Contact Us.
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    Are your products kosher?

    All of our jams, jellies and marmalades have kosher certification with the "circle U" designation. All of our ice cream toppings are "circle UD" certified. Our current kosher certification is being done by The Orthodox Union in New York City.

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    I have a question about nutrition that is not addressed on your nutritional labels. Where should I look?

    If you have specific questions about the nutritional facts on our products, please contact our Consumer Relations Department 1-800-567-1897

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    I have a question about Smucker's® ingredients. Whom should I ask?

    If you have specific questions about the ingredient facts of our products, please contact our Consumer Relations Department at 1-800-567-1897