Accessibility Feedback


Accessibility Standard for Smucker Foods of Canada Corp. Customers

Smucker Foods of Canada Corp is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our employees are trained and familiar with any assistive devices that may be used by customers with disabilities to access our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disabilities.

Service animals

We welcome people with disabilities who use service animals. Service animals are permitted on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Smucker will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length, and a description of alternative facilities or services, if available. Notification will also be provided verbally to customers through areas of customer service.

Any written notices will be placed at Markham Head Office (Whitehall) and Applecreek locations, as appropriate.

Feedback process

Customers who wish to provide feedback on the way Smucker Foods of Canada Corp. provides goods and services to people with disabilities can:

Call:

 

905-940-9600

Email:

AODA.Feedback@jmsmucker.com

Send mail to:

AODA Feedback
Smucker Foods of Canada Corp.
80 Whitehall Dr.
Markham, ON L3R 0P3

All feedback will be directed to Human Resources. Customers can generally expect to hear back in 15 business days from receipt of the feedback, if a response it required.

Complaints will be addressed according to our organization’s regular complaint management procedures.

Multiyear Plan